Shipping policy
Shipping Policy
Order Processing & Shipping
Orders are processed and shipped on business days. Shipping and delivery timelines may vary depending on destination and carrier.
Shipping timelines are estimates and may be affected by production schedules, carrier delays, holidays, customs clearance, or other unforeseen circumstances.
If you have any questions or concerns regarding your shipment, please contact us at info@pec-nyc.com.
Package Protection
PEC offers optional Route Package Protection at checkout, which provides coverage for packages that are lost, stolen, or damaged in transit.
For orders with Route Package Protection, claims for lost, stolen, or damaged packages must be submitted through Route and are subject to Route’s terms, eligibility requirements, and claim approval process.
If Route Package Protection is declined at checkout, PEC is not responsible for packages that are lost, stolen, damaged, or reported missing after shipment, including packages marked as delivered by the carrier.
For orders placed without Route Package Protection, we will do our best to assist by providing tracking information and helping with a carrier inquiry when possible. However, PEC is unable to provide or guarantee a refund, replacement, or store credit for lost, stolen, damaged, or missing packages.
By declining Route Package Protection at checkout, the customer accepts responsibility for any loss or damage that may occur during transit or after delivery.
Shipping Responsibility
Once an order has been handed off to the shipping carrier, PEC is not responsible for carrier delays or delivery issues outside of our control.
Delivery confirmation, tracking updates, and delivery photos provided by the carrier are considered valid proof of delivery.
If a delivery issue occurs, customers who purchased Route Package Protection should submit a claim through Route. For orders without Route Package Protection, PEC may assist with a carrier inquiry when possible, but any refund, replacement, or store credit is not guaranteed.
Domestic Shipping (United States)
U.S. orders are shipped via UPS or USPS, depending on the selected shipping method.
Most domestic orders are processed and delivered within 2–7 business days.
Delivery times are estimates and may vary depending on the destination, carrier delays, holidays, or other circumstances outside of PEC’s control.
International Shipping
PEC ships internationally and offers free shipping on international orders over $300 USD.
International orders are shipped via FedEx and are typically processed and delivered within 5–10 business days.
Delivery times are estimates and may vary depending on the destination, customs clearance, carrier delays, holidays, or other circumstances outside of PEC’s control.
Customers are responsible for any customs duties, taxes, or import fees imposed by the destination country. These charges are determined by local customs authorities and are outside of PEC’s control.
If a shipment is refused due to unpaid duties, taxes, or import fees, the package may be abandoned by the carrier and will not be eligible for a refund.
For international orders with Route Package Protection, eligible claims for lost, stolen, or damaged packages should be submitted through Route.
For international orders without Route Package Protection, PEC may assist with a carrier inquiry when possible. However, PEC does not guarantee a refund, replacement, or store credit for packages that are lost, stolen, damaged, delayed, or otherwise unable to be located after shipment.