Refund policy
Refund & Return Policy
We accept returns within 14 days of delivery.
To initiate a return, please email info@pec-nyc.com with your order number and item(s) you wish to return. Once approved, we will provide return instructions.
Return Shipping
For U.S. orders, we offer a prepaid return label for your convenience.
A $10 return processing & shipping fee will be deducted from your refund.
Customers may also use their own return label if preferred.
Condition Requirements
Returned items must be:
- Unworn
- In original condition
- With original box
- With all tags attached
Shoes must be tried on indoors only. Any outdoor wear, even for a single use, makes the item ineligible for return or refund.
Items showing signs of wear, creasing, scuffing, sole marks, or outdoor use will not be accepted.
Returns that do not meet these requirements may be sent back to the customer.
Return Deadline After Approval
Returns must be received by us within 14 days of return approval.
If the return is not received within this period, we reserve the right to issue store credit instead of a refund.
Refund Processing
Once the return is received and inspected, refunds will be issued to the original payment method.
Original shipping charges are non-refundable.
If a prepaid return label is used, an additional $10 return shipping fee will also be deducted from the refund.
Size Exchanges (U.S. Orders Only)
We do not offer traditional exchanges.
However, if you need a different size and the item is in unworn condition, we are happy to offer:
✔ One-time complimentary size exchange
(U.S. orders only, subject to stock availability)
We will provide a return label and ship the replacement size once the original pair is received and approved.
Only one complimentary exchange is permitted per order.
Store Credit Option
Customers may choose to receive store credit instead of a refund.
Store credit:
- Does not incur the $10 return fee
- Is issued once the return is inspected
- Never expires
Final Sale Items
Items marked as Final Sale are not eligible for return, exchange, or store credit.
International Orders
All international orders are final sale.
We do not accept returns, exchanges, cancellations, refunds, or store credit requests for international orders once an order has been placed or shipped.
Customers are responsible for reviewing product details, sizing, and shipping information carefully before placing an order.
Original shipping charges, return shipping costs, duties, taxes, and customs fees are non-refundable.
Any import duties, taxes, or customs fees are determined by the destination country's customs authorities and are the sole responsibility of the customer.
If a shipment is refused or abandoned due to unpaid duties, taxes, or customs fees, the order will not be eligible for a refund, exchange, or store credit.
If a shipment is delayed, missing, or cannot be located, we will first open an investigation with the carrier. No refund, replacement, or store credit will be issued until the carrier has completed its investigation and confirmed the shipment as lost, or until the shipment has been returned to our warehouse.
Manufacturing Defects
This policy does not affect your statutory rights in the case of manufacturing defects.
If you believe your item has a defect, please contact us within 7 days of delivery. Claims for manufacturing defects must be reported before continued wear of the product. Genuine leather is a natural material. Minor creasing, finish changes, and wear over time are normal characteristics and are not considered manufacturing defects.
PEC NYC reserves the right to refuse returns or refunds that do not comply with this policy.