Refund policy

Refund & Return Policy

We accept returns on eligible U.S. orders within 14 days of delivery.

All international orders are Final Sale and are not eligible for return or exchange. Please review the International Orders section below before placing an international order.

To initiate a return for an eligible U.S. order, please email info@pec-nyc.com with your order number and the item(s) you wish to return. Once approved, we will provide return instructions.

Return Shipping

For U.S. orders, we offer a prepaid return label for your convenience.

If you choose to use a PEC prepaid return label, a $10 return shipping fee will be deducted from your refund.

Customers may also use their own return label if preferred. If you use your own return label, no return shipping fee will be deducted by PEC.

Please note that the return shipping fee is separate from any original shipping charge paid when the order was placed.

Condition Requirements

Returned items must be:

  • Unworn

  • In original condition

  • With original box

  • With all tags attached

Shoes must be tried on indoors only. Any outdoor wear, even for a single use, makes the item ineligible for return or refund.

Items showing signs of wear, creasing from use, scuffing, sole marks, or outdoor use will not be accepted.

Returns that do not meet these requirements may be refused and sent back to the customer.

Return Deadline After Approval

Returns must be received by us within 14 days of return approval.

If the return is not received within this period, we reserve the right to issue store credit instead of a refund.

Refund Processing

Once the return is received and inspected, eligible refunds will be issued to the original payment method.

Original shipping charges paid at the time of purchase are non-refundable.

If a PEC prepaid return label is used, a separate $10 return shipping fee will be deducted from the refund.

The original shipping charge and the return shipping fee are separate charges.

Size Exchanges — U.S. Orders Only

We do not offer traditional exchanges.

However, if you need a different size and the item is in unworn condition, we are happy to offer a one-time complimentary size exchange for eligible U.S. orders, subject to stock availability.

We will provide a complimentary return label and ship the replacement size once the original pair is received and approved.

Only one complimentary size exchange per order is permitted.

International orders are not eligible for size exchanges.

Store Credit Option — U.S. Orders Only

Customers with eligible U.S. returns may choose to receive store credit instead of a refund.

Store credit:

  • Does not incur the $10 return shipping fee

  • Is issued once the return is received and inspected

  • Never expires

International orders are not eligible for store credit.

Final Sale Items

Items marked as Final Sale are not eligible for return, exchange, refund, or store credit.

All international orders are considered Final Sale, regardless of whether the individual product is otherwise marked as Final Sale.

International Orders — Final Sale

ALL INTERNATIONAL ORDERS ARE FINAL SALE.

By placing an international order, the customer acknowledges and agrees that the order is not eligible for return, size exchange, cancellation, refund, or store credit once the order has been placed.

Customers are responsible for carefully reviewing all product details, sizing information, shipping information, and their shipping address before completing an international order.

Original shipping charges, return shipping costs, duties, taxes, customs fees, and other import-related charges are non-refundable.

Any import duties, taxes, or customs fees are determined by the destination country's customs authorities and are the sole responsibility of the customer.

If a shipment is refused or abandoned due to unpaid duties, taxes, customs fees, or failure to accept delivery, the order will not be eligible for a refund, exchange, replacement, or store credit.

International Shipping Issues & Route Package Protection

The Final Sale policy does not replace any eligible shipping protection purchased through Route Package Protection.

For international orders with Route Package Protection, eligible claims for packages that are lost, stolen, or damaged in transit must be submitted through Route and are subject to Route's terms, eligibility requirements, and claim approval process.

For international orders placed without Route Package Protection, PEC may assist by providing tracking information or helping with a carrier inquiry when possible. However, PEC does not guarantee a refund, replacement, or store credit for packages that are lost, stolen, damaged, delayed, or otherwise unable to be located after shipment.

Manufacturing Defects

This policy does not affect any rights you may have under applicable law in the case of manufacturing defects.

If you believe your item has a manufacturing defect, please contact us at info@pec-nyc.com within 14 days of delivery.

Claims for manufacturing defects must be reported before continued wear of the product.

Genuine leather is a natural material. Minor variations in texture, grain, color, and finish, as well as normal creasing and wear over time, are natural characteristics and are not considered manufacturing defects.

PEC NYC reserves the right to refuse returns, exchanges, refunds, or store credit requests that do not comply with this policy.